Refund policy

Stock items (standard catalog sizes)

Standard catalog items in their original unopened packaging may be returned within 14 days of delivery for a full refund minus return shipping.

To start a return, email charlie@closet-maestro.com with your order number. We'll send the return address. Once we receive the item in resalable condition, the refund processes within 5 business days.

Custom-cut items

Items cut to a non-standard length, in a non-catalog color, or otherwise customized are final sale. We cannot resell a custom-cut shelf or rod.

If we cut to the wrong dimension (our error), we re-cut and re-ship at no charge — no return needed.

If you provided the wrong dimension and need a re-cut (your error), we can re-cut at a 25% restocking-and-recutting fee. The original part is yours to keep.

Defects and warranty

We warranty all items against material defects and workmanship for one year from delivery date. If your shelf bows, edge banding peels, or hardware fails under normal residential use, contact us — we replace or refund.

The warranty doesn't cover: - Damage from over-loading the shelf or rod - Water damage - Damage from improper installation (drywall-only anchoring, etc.) - Normal cosmetic wear

How to start a return or warranty claim

Email charlie@closet-maestro.com with your order number, photo of the issue, and a brief description. We respond within 1 business day.

Refund method

Refunds process back to the original payment method. Usually visible within 5-10 business days.