Ordering
How long until my order ships?
7 business days from the day your order is paid to ready-for-pickup or ready-to-ship. We cut everything on a Tuesday-Thursday production run, so an order placed Monday usually leaves the shop the same week.
If you need it faster, call us — we can sometimes get a rush in, depends on what else is on the machine that week.
Can I order non-standard sizes?
Yes. The catalog defaults to 96 inch shelves and rods, but we cut whatever length you need. Drop your spec in the cart notes at checkout, or call. We'll send a sanity-check email before cutting on any custom dimension.
Pricing for custom sizes is roughly proportional to the catalog price — a 72 inch shelf is about 75% of the 96 inch shelf price. Exact quote in the confirmation email.
Can I order a color that's not in the catalog?
The v1 catalog is white melamine only. We can cut maple, gray, and black on request — same shelf, different color. Add 1-2 days lead time and 15-20% to the price. Call or note it in the cart.
What if I need to add to my order after it's placed?
Reply to the order confirmation email or call within 24 hours. Easy to add. Past 24 hours, you can still add but it's a separate order with its own lead time.
Shipping + pickup
What's the difference between local delivery and shipping?
If your delivery ZIP is within ~50 miles of Ellensburg, WA (Kittitas County + nearby Yakima Valley), you can pick "Local delivery." Free over $199, $39 under. We drop it at your door, usually within 1-3 business days after the order is cut.
If you're outside that zone, you'll get parcel shipping rates at checkout. Free over $99, otherwise $14.99-$19.99 depending on order size.
For oversized orders (full kits, multiple shelves on a pallet), we quote LTL freight after order. You'll see a "Quoted shipping" option at checkout for those.
Can I pick up at your shop?
Yes. Pickup is free. After your order is cut, we'll text/email you to schedule a pickup window (weekday afternoons usually). The shop is in Ellensburg.
Do you ship internationally?
Not yet. Continental US only.
Sizing + installation
Will my measurements be exact?
We cut to +/- 1/32 inch. Closets walls aren't square though — read the How to Measure guide and always measure three spots (top, middle, bottom) before ordering.
Do you provide installation help?
We don't ship installers with the kit. Most installs are 30 minutes to 2 hours of work for a handy person. The How to Measure page covers the basics; YouTube has good closet-shelf install videos for anything beyond that.
If you're in central Washington and want us to install, that's a separate quote — the full-service side of the business does that.
What tools do I need to assemble?
For a typical reach-in install: - Drill + driver - Stud finder - Level - Tape measure - Pencil - A second person to hold the shelf (optional but helpful)
No saws unless you need to trim to a non-standard length yourself.
What if my closet wall isn't square?
Three options, easiest to hardest: 1. Order the standard 96 inch shelf and trim with a circular saw on-site. 2. Measure all three widths (top/middle/bottom), give us the smallest in the cart notes, and we'll cut to spec. 3. Scribe the shelf to the wall in-place — requires a jigsaw and patience.
Most folks pick option 1 or 2.
Pricing + builder program
Do you offer builder pricing?
Yes. Code BUILDER10 gets 10% off every order, no minimum, no application required. See the Builder Program page for the longer relationship details (NET terms, route delivery, custom packages).
Can I get a quote for a multi-room project?
Yes. Use the Builder Program form or just call. For multi-room jobs we'll usually quote a package price that beats the per-item catalog rate.
Are prices the same online and over the phone?
Yes. The catalog price is the catalog price. We don't run "call for a special deal" pricing.
Returns + warranty
What if I get the wrong size?
If we cut to the wrong dimension, we re-cut and ship the replacement free, no return needed for the wrong one.
If you measured wrong, we'll work with you on a 25% restocking-and-recutting fee for the new piece. The bad shelf is yours to do with as you please (most folks find a use for it).
Do you accept returns on unopened orders?
If it's a stock SKU (standard catalog item, not custom-cut) and you haven't opened the packaging, yes — within 14 days, full refund minus return shipping. Email us first so we can give you the return address.
Custom-cut items are final sale. We can't restock a 73.5 inch shelf into the catalog.
What's the warranty?
One year on materials and workmanship. If a shelf bows, an edge band peels, or hardware fails under normal residential use, we replace it. Doesn't cover damage from over-loading, water, or non-standard install.
Account + checkout
Do I need an account to order?
No. Guest checkout is fine.
Is Shop Pay safe?
Yes. Shop Pay is Shopify's accelerated checkout — same payment infrastructure (Stripe under the hood). It saves your shipping + card info for one-click reorders. Totally optional.
Do you store my card info?
No. We use Shopify Payments which doesn't expose card data to us. We can see the order, the customer, and the total. We can't see card numbers.
Anything else?
Call us at the number on the Contact page. Real cabinet shop, real phone. We answer when we're not on the machine.
Master your space.